Privacy Policy

1. Who We Are

ViewMesa IPTV ("ViewMesa", "we", "us", "our") operates the website viewmesa.com and provides IPTV streaming services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service.

Data controller contact: iptv@streampulse.shop

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, WhatsApp number, and email address provided when you contact us or request a trial
• Account credentials: Username and password for your IPTV subscription (passwords are stored securely and are not shared)
• Device information: Device type, operating system, and app details to provide technical support
• Payment information: We do not store card details. Payment confirmation details are maintained for subscription management only
• Communication records: WhatsApp and email messages between you and our support team

We also collect certain information automatically when you visit viewmesa.com:

• IP address and approximate location (country/region level)
• Browser type and operating system
• Pages visited and time spent on the site
• Referring URL

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain your IPTV subscription
• Process orders and send transaction confirmations
• Provide technical support and respond to customer service requests
• Send subscription renewal reminders via WhatsApp (you can opt out at any time)
• Monitor and improve the quality and performance of our service
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: Infrastructure and hosting partners who process data on our behalf under strict confidentiality agreements
• Legal compliance: When required by law, court order, or governmental authority
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets

5. Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period thereafter for legal and business purposes. WhatsApp communication records are retained for up to 24 months. You may request deletion of your personal data at any time by contacting us.

6. Your Rights (GDPR)

If you are located in the European Economic Area or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You have the right to request a copy of the personal data we hold about you
• Right to Rectification: You may request that we correct inaccurate personal data
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data, subject to certain conditions
• Right to Restrict Processing: You may request that we restrict how we process your data
• Right to Data Portability: You may request a copy of your data in a portable format
• Right to Object: You may object to the processing of your personal data for certain purposes

To exercise any of these rights, contact us at iptv@streampulse.shop. We will respond within 30 days.

7. Cookies

Our website uses minimal cookies for essential site functionality (e.g., remembering your device type for setup guides). We do not use advertising or tracking cookies. You can disable cookies in your browser settings without affecting core website functionality.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website contains links to third-party services including WhatsApp (Meta Platforms) and Trustpilot. These services have their own privacy policies. We are not responsible for their privacy practices and encourage you to review their policies.

10. Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers of material changes via WhatsApp. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests:

• Email: iptv@streampulse.shop
• WhatsApp: +44 7916 998604